Support >> Frequently-Asked-Questions
With our years of experience, we've received all kinds of phone
calls pertaining to installations, software drivers, changing toner,
paper jams, etc. To make life easier for you, we've compiled a list
of our most frequently-asked-questions. We hope this could at leat
save you a phone call!
| General Questions |
|
Why does the RAY website only offer Canon
products?
Are you an authorized dealer?
Do you service anything other than Canon products?
Are your technicians factory trained?
What is the difference between analog and digital
copiers?
My office machine does not turn on, what's wrong?
I keep getting a paper jam, what should I do?
|
|
| Why does the RAY website only offer
Canon products? |
|
Our website, RAY Business Solutions, is an attempt to help
consumers find the perfect office solution to their office
integration problems. We believe that Canon offers the best
products for creating an effective office. We do, however,
offer most major name facsimiles and printers including Hewlett-Packard.
Give us a call if you would like to find out more: 212-465-2233
|
| Are you an authorized dealer? |
|
We are an authorized Canon Compact Series and Imageclass
dealer. We are also an authorized Brother Service Center.
|
| Do you service anything other than
Canon products? |
|
Although we are only displaying Canon products on our website,
we do offer service and supplies for many other brands of
office machines. To find our more, give us call at: 212-465-2233
|
| Are your technicians factory trained? |
|
All of our technicians are factory trained and approved to
solve all of your office machine problems.
|
| What is the difference
between analog and digital copiers? |
|
The major difference between analog and digital copiers can
be summed up in a few lines. Analog copiers scan once and
print once. Digital copiers scan once and print many times.
This means that digital copiers will break less often. Some
digital copiers also offer computer interfaces and networking
capabilities.
|
| My office machine does not turn on,
what's wrong? |
|
Although this may seem obvious, be sure to check that the
machine is plugged in and that the outlet actually delivers
some power. Another common cause is that some doors on the
machine may be open. This prevents the machine from turning
on.
|
| I keep getting a paper jam, what
should I do? |
|
First, check if your machine has a diagnostic mode. You can
tell the machine is diagnostic mode if the display on the
machine indicates where the paper is stuck. Find the location
indicated by the display and remove any paper. If the display
does not indicate where the paper is stuck, you'll have to
find the jam. Open the front door on the machine and check
for any paper stuck in the rollers. Open the side door and
check for paper. Finally, check the paper tray for jammed
paper.
Tip: Always remove paper in the
same direction it was traveling.
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